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Western Washington University English DepartmentEdit

Computer and Network Systems ManagerEdit

About the Position: The Computer and Network Systems Manager (CNSM) position involves three main areas of responsibility: technical support and web management (roughly 65% of the position), administrative support (roughly 20% of the position), and instructor mentoring and training (roughly 15% of the position). The position carries considerable autonomy and responsibility. The CNSM reports directly to the English Department chair, and offers key support (managerial and technical) to the entire department, and to the Professional and Technical Writing program and to the First Year Writing program in particular. The English Department strives to further Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities, and encourages applications from diverse candidates. 

The successful candidate will provide technical support by managing the department’s eight computer labs and classrooms (including one multimedia lab) as well as managing the workstations and other multimedia technology, hardware, and software used by approximately 50 faculty, 4 staff, 30 graduate students, and hundreds of undergraduates; the successful candidate will also manage the department’s web presence and online needs. This position serves as the English Department’s primary (and usually sole) Information Technology support. 

The successful candidate will provide administrative support by helping to manage the Technical and Professional Writing program; recommending purchases or updates of computer software and hardware, audio/visual equipment, and other media-production resources; and working with department leadership and the campus community on shaping the department’s future technological growth. This position represents a valued perspective in the department and in its technology-rich programs. 

The successful candidate will provide instructor mentoring and training to the graduate students and faculty in the English department, to research, procure, design and implement emergent informational technologies in order to better engage students and keep the programs technologically relevant in an increasingly information-centric world. The successful candidate will also assist the Directors of the Composition and the Professional and Technical Writing programs in instructional technology planning, development, and implementation. 

As a department we value the links between technology and teaching, and so we are particularly interested in candidates who will be able both to provide IT support and to contribute to the department’s larger mission of offering a high-quality education to our students. 

About the College/Department: The English Department is a vibrant community of faculty, staff, and students who look forward to collaborating with the new CNSM on a range of pedagogical matters as they relate to technology. The department has 50 faculty members and offers B.A. programs in Literature and Creative Writing, an M.A. program in English Studies, and an M.F.A. program in Creative Writing. The department also offers minors in Film Studies, Linguistics, and Writing Studies, as well as courses that provide training in rhetoric/composition, professional and technical writing, editing and publishing, and teacher preparation. To learn more about the English Department visit https://chss.wwu.edu/english.

Position Responsibilities:

Technical support:

  • Supervise the instructional technology planning, development, and implementation for the English Department
  • Manage 5 department labs, including our Digital Humanities and Writing Collaborative multimedia lab
  • Manage purchase recommendations, expenditures, plans, and design of labs
  • Install software and hardware in all labs and faculty/staff offices
  • Manage computers and printers while supervising the planning, designing, networking, installing, advisement, and training of faculty, staff, and graduate students in use of software, hardware, media-production equipment, and other educational technology
  • Manage all departmental servers (Coltrane), supervising security, creating and managing accounts, granting folder access as appropriate, and allocating rights, providing for backups, upgrades, and replacement
  • Collaborate with the Director of Composition to supervise instructional technology planning, development, and implementation for the department’s computer-assisted English 101 program
  • Assist graduate students on an on-call basis for technical support for the English 101 lab sections
  • Manage and supervise computer lab security, fielding calls from campus security when fiber-optic security is broken (24 hours a day, 7 days a week)
  • Advise the chair on workstation requests
  • Advise faculty and staff on making workstation request appeals as needed
  • Supervise and manage troubleshooting for all department IT and IT-related issues
  • Train and supervise a work-study student in a Program Assistant 3 position
  • Promote the department’s increasing web presence and manage its cumulative online needs (e.g., department’s university website, Facebook pages, BHReview.org, alumni newsletters)


Administrative support:

  • Assist the Technical Professional Coordinator to manage the Technical and Professional Writing program
  • Stay current with emerging technology and recommend purchases or updates of computer software and hardware, audio/visual equipment, and other media-production resources
  • Work with faculty and staff to meet their technology needs (e.g.: instructional design)
  • Attend department meetings and advise the chair and the department on, and assist with, technology and its implementation as needed, including making purchasing recommendations
  • Represent our department on the Academic Technology Committee and elsewhere on campus as needed
  • Write grants as needed
  • Work with the department manager to inventory and store our technology assets as appropriate
  • Draft position papers and department proposals and give technology presentations at the request of the chair
  • May serve on hiring committees
  • Supervise and manage the design and execution of the department’s newsletters and/or other outreach efforts


Instructor mentoring and training:

  • Assist the Directors of Composition and Professional and Technical Writing program to research, procure, design and implement emergent informational technologies in order to better engage students and keep the programs technologically relevant in an increasingly information-centric world
  • Create and teach technology coursework for faculty and grad students in order to facilitate a consistent set of technical skills within the department
  • Collaborate with the Director of Composition to supervise instructional technology planning, development, and implementation for the department’s computer-assisted English 101 program
  • Assist graduate students on an on-call basis for technical support for the English 101 lab sections

Required Qualifications:

  • Bachelor’s degree in a technical field, or a bachelor’s degree in any field and at least 3 years of technical support experience
  • Knowledge of computer hardware (both Mac and PC) in an Active Directory networked environment
  • Ability to create and deploy computer images (transitioning from Ghost to SCCM) and lab design and creation, including networking, software installation, and limited training
  • Ability to troubleshoot Windows and Mac software, other instructional software, networking, network security, fiber optic security, smartboards, scanners, and printers
  • Ability to effectively train, mentor, and advise department faculty, staff, graduate students, and work-study students of diverse identities and with various levels of comfort with technology
  • Ability to learn and participate in multimedia authoring using programs such as Adobe’s Creative Cloud suite, iMovie, Camtasia Studio, Audacity, Reaper, PowerPoint, and other design applications
  • Ability to mentor instructors in emergent technologies and provide technical guidance for writing courses, for example English 302 and 402, Introduction to Technical and Professional Communication and Advanced Technical Communication
Preferred Qualifications:*Experience in the design, planning, and implementation of computer-assisted pedagogies in a university setting of networked computer labs
  • Experience in training teachers in the pedagogical uses of computers and software in a computer-assisted environment
  • Experience as a network system administrator
  • Experience in troubleshooting IT, hardware, software, and networking
  • Advanced use of multimedia, desktop publishing, graphics, and web design software
  • Experience as a technical writer, grant writer, editor, and communicator
  • Experience with the design, creation, and maintenance of websites
Academic Emphasis: N/A
Job Location: Western Washington University, Bellingham, WA 
Salary: New hires typically begin between $56,014 - $62,238.  
Bargaining Union: Not applicable
Application Instructions and Requested Documents: To be considered for the position, application materials must be submitted via WWU’s Electronic Application System for Employment (EASE). Please log in below, and use Internet Explorer to fully utilize the online application system.   

Candidates should upload a CV or resumé and a letter of application that addresses the required qualifications above and that is no more than two pages. Additionally, please provide the names and contact information for three references who are knowledgeable about your technical expertise and/or your previous relevant work experience. 

Please direct any questions to English@wwu.edu.

Other Information: Follow Western Employment on Facebook and @WWUEmployment on Twitter
Job Posted: 12/8/2016
Closing Date Notes: Application review begins January 6, 2017; position is open until filled
Recruitment #: 160564
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

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